Refund Policy

This policy explains your refund rights when you buy the Lifetime Pass from Nexus Brain Games, operated by Aussi-Nexus Group (ABN 76 947 108 181).

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If the product has a major failure, you are entitled to a refund. You are also entitled to have the product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

If something is not working

Email [email protected] with your purchase email and a short description of the problem. We will try to fix it quickly. If we cannot, we will refund you.

Change of mind

Because the Lifetime Pass is a digital product that is available immediately, refunds for a change of mind are not guaranteed. We will always consider a request made in good faith.

How refunds are paid

Approved refunds are returned to the original payment method. Timing depends on your bank or card provider.